Contact information
Contact Information
Cators
British Sterling Silver Gifts & Silverware
If you have a question about an order, engraving, delivery, returns, or one of our products, please contact us using the details below.
Email: sales@cators.co.uk
Trade enquiries: trade@cators.co.uk
Website: www.cators.co.uk
We aim to respond to customer enquiries within 1–2 working days.
Customer Service
For order enquiries, please include your:
- order number
- full name
- email address used at checkout
- product name
- a brief description of your enquiry
This helps us deal with your request as quickly as possible.
Returns & Refunds
For returns or refund enquiries, please contact us before sending any item back. We will confirm the correct return address and next steps.
Please see our Returns & Refund Policy for full details.
Personalisation & Engraving
Many Cators items can be personalised or engraved. Please check all engraving text carefully before placing your order, as personalised items cannot usually be returned unless faulty, damaged, incorrect or not as described.
Business & Trade Enquiries
For wholesale, retail, corporate gifting or trade enquiries, please contact:
Please include your business name, website, location and the type of products you are interested in.
Company Details
Trading name: Cators
Company: Merritt Robinson Ltd
Email: sales@cators.co.uk
Country: United Kingdom
Registered office / correspondence address:
21-24 Kent House, Old Bexley Business Park, Bourne Road, Bexley, Kent, DA5 1LR
Company number: 13227381
VAT number: GB384805077